Delivery & Return

Delivery & Return Policy

At Evergreen Nursery, we ensure safe and careful delivery of all plants. Since plants are delicate and perishable, no return and no money refund is applicable. In case of any damage during delivery, we provide plant replacement only, subject to verification. Replacement may include limited delivery charges.

FAQs

Do you provide home delivery?

Yes, we provide safe and secure home delivery. Delivery charges and time may vary based on location.

Can I return or get a refund for plants?

No, plants are live and perishable items, so no return and no refund is allowed after delivery.

What if my plant is damaged during delivery?

You can request a one-time replacement by sharing clear photos/videos within 24 hours of delivery for verification.

Are there any charges for replacement delivery?

Yes, minimal/limited delivery charges may apply for replacement depending on distance.

Will the plant look exactly like the image?

Not always. Plants may have natural variations in size, shape, or color.

Delivery, Return & Replacement Policy

At Evergreen Nursery, we are dedicated to delivering healthy, fresh plants with proper care and packaging. As plants are living and delicate items, we follow specific conditions to ensure quality service and transparency.

🌿 Delivery Conditions

  • All plants are packed carefully to avoid damage during transit

  • Delivery timelines may vary depending on location and availability

  • Customers are requested to be available at the time of delivery

  • Once delivered, the responsibility of plant care shifts to the customer

🌱 No Return & No Refund Policy

  • Plants are non-returnable and non-refundable due to their perishable nature

  • Once the order is delivered, no cancellation, return, or money refund will be accepted under any circumstances

🍃 Replacement Policy (Only in Case of Damage)

  • Replacement is provided only if the plant is received in damaged or unhealthy condition

  • Customers must share clear photos or videos within 24 hours of delivery as proof

  • After verification, a replacement plant will be arranged

  • Only one-time replacement is allowed per order/item

  • Replacement requests without proper proof or after the time limit will not be accepted

🚚 Delivery Charges for Replacement

  • Replacement delivery may include minimal/limited delivery charges

  • Charges depend on distance and logistics

⚠️ Important Notes

  • Natural variations in plant size, shape, color, or growth are normal and not considered damage

  • Minor soil spillage during transit is common and acceptable

  • Proper plant care after delivery is the customer’s responsibility

  • Weather and seasonal conditions may affect plant condition slightly

By placing an order with us, you agree to all the above terms and conditions. These policies help us maintain plant quality while ensuring fair and consistent service for all our customers 🌿